Service

Frequently asked questions

Welcome to the theater-wien.at service center. Here you find some frequently asked questions and answers about theater-wien.at.

Where can I buy tickets?

VBW Box Offices:

Raimund Theater
Wallgasse 18-20
1060 Vienna
Mon - Sat 2 P.M to 6 P.M
Sun-and Holidays 14:00 clock - 18:00 clock, otherwise closed

Ronacher Theater
Seilerstätte 9
1010 Vienna
Mon - Sat 2 P.M to 6 P.M
Sun-and Holidays 14:00 clock - 18:00 clock, otherwise closed

Theater an der Wien
Linke Wienzeile 6
1060 Vienna
Mon - Sat 10 A.M to 6 P.M
Sun-and Holidays: if evening performances take place, open  from 2 P.M until start of show. If matinees take place, open from 10 A.M to 1 P.M. Otherwise closed.


Evening Box Office:
On performance days, one hour before the performance begins.
Advanced bookings as well as evening box office bookings are the same price.


Online:

Musical: www.musicalvienna.at
Opera: www.theater-wien.at


Phone:
+43/1/58885-111 A.M.- 08:00 P.M.
Payment by Creditcard only

For orders placed via the WIEN-TICKET call center and the WIEN-TICKET pavilion at the Staatsoper, a service fee of € 2, - will be charged to you.


Groups:
For any questions concerning group bookings of more than 10 people, please feel free to contact our Booking Office at sales@vbw.at or by telephone at +43/1/58830-1440.

How does print@home work?

Print@Home is the quickest and easiest way to obtain your tickets and vouchers.
When you order ONLINE, you will be given an option to print@home - Saving you both time and shipping costs!

Print@home Tickets can be used as per usual. Just show your tickets at the entrance to the theatre for admission - without waiting in a cue at the Box Office!

How it works:
When selecting your tickets, in Step 3 "Shipment & payment options " select shipping method Print@Home. After completing your payment sucessfully the print@home Button will appear. allowing you to retrieve your PDF-Ticket which you can then print. Alternatively you can obtain your print@home ticket in your personal "Login" page using the link „Print your print@home tickets“.
Print at any time and from anywhere right up until the beginning of the performance.

You will need to have „Acrobat Reader“ at least Version 5.0 installed on your computer in order to print your print@home tickets. Thereafter you can use any printer of your choice. Print in colour or in b/w on A4 paper.
If you do not have „Acrobat Reader“, you may download it here free of charge.

The print@home ticket is just as secure as any conventional ticket.
Tickets will be assessed and recorded individually by an access control system during admission.

CAUTION: Single print@home ticket, single access to the theatre premises.
It is therefore very important to keep your print@home ticket safe. Do not allow other people access to either your print@home ticket or your login details. In the case that more than one copy of a print@home ticket has been printed, only the first person with that ticket will be allowed entry. VBW will hold the purchaser responsibile should multiple copies be produced.

How can I pay my tickets?

The following payment methods are available:

  • on www.wien-ticket.at: Credit card, PayPal, VBW voucher
  • at WIEN-TICKET Pavillon at the Staatsoper and VBW box offices: Cash, Maestro, credit card, VBW voucher
  • at WIEN-TICKET Call Center +43 1 58885-111 Credit Card, WIEN-TICKET voucher

For orders placed via the WIEN-TICKET call center and the WIEN-TICKET pavilion at the Staatsoper, a service fee of € 2, - will be charged to you.


Credit Card
We accept: VISA, MasterCard, American Express and Diners Club.
Buyer and credit card holder must be the same person! We reserve the right to refuse orders without further notice if credit card information does not match the buyer´s identity. The amount will be refunded automatically and the reservation expires.
 

Vouchers
We accept VBW vouchers.

I ordered tickets but I havent´t received a confirmation email. Has my order arrived?

You will get a confirmation e-mail within 5 minutes after your purchase. If not, please contact our Customer Service kundenservice@wien-ticket-service.at or call +43/1/58885-111 (daily from 8 A.M to 8 P.M). We check if your order has been received. Please tell us the event name, your name and your contact information.

What do I need to pick up my tickets?

To collect your tickets, you will need a confirmation number (invoice, confirmation e-mail) and an ID with official photo.

I ordered tickets in the webshop, but I havent´t received a confirmation email. Did my order arrive?

Please contact our Customer Service kundenservice@wien-ticket-service.at or call +43/1/58885-111 (daily from 8 A.M to 8 P.M). We check if your order has been received. Please tell us the event name, your name and your contact information.

The event for which I have tickets has moved or has been relocated. Unfortunately, I can´t attend the event at the new time, or at the new location. What can I do?

If you have purchased tickets through www.wien-ticket.at, WIEN-TICKET call center or WIEN-TICKET Pavillon at the Staatsoper send the original tickets with registerd mail to:

WT Wien Ticket GmbH
Attn: Customer Service
Hütteldorferstrasse 2f
1150 Vienna

WIEN-TICKET will seek a rapid remittance of the ticket price in consultation with the event organizer.

If you have bought your tickets at the VBW box offices, please return your tickets at the place of purchase. The ticket price will be paid back to you.

Information in case of cancellation/relocation is also available on www.wien-ticket.at under "Latest News".

My credit card was charged with the wrong amount. What can I do?

Please contact our Customer Service kundenservice@wien-ticket-service.at or call +43/1/58885-111 (daily from 8 A.M to 8 P.M). Please tell us the booking reference number and your contact information. WIEN-TICKET will check the payment and promptly correct any error.

Can I return tickets?

All ticket purchases are irrevocable and the return of tickets is non-refundable. If you plan your visit a longer period in advance, WIEN-TICKET recommens a cancellation insurance in collaboration with the European travel insurance. A detailed overview of the Ticket Cancellation Insurance is available here

How does the mobile ticket work on the smartphone | Apple Wallet?

At selected events it is possible to select the desired delivery method Apple Wallet. After successful payment you will receive your ticket sent to the given email address.

This is possible until shortly before the start of the event - you are therefore not bound to any delivery and deposit times. In addition, you also save the shipping costs, because WIEN-TICKET does not charge a fee for this service!

Please note that mobile tickets from WIEN-TICKET use existing functions in Apple iOS. Other operating systems (Android, Windows, ...) may require additional software. For Android, for example, you can download PassWallet or PassAndroid to your smartphone.

The only one-time usable barcode on your mobile ticket on the smartphone | Apple Wallet is validated at the venue. When entering the event, the principle of first admission applies. This means that the ticket that is accepted first with its unique identification is the valid one. Subsequent tickets of the same identification are automatically canceled by the entry of the first ticket. Please keep your tickets safe and do not share them with third parties.

The FREE mobile ticket is NOT considered as a ticket of Wiener Linien.

How does the seat plan work?

With the "Automatic Booking for Price Brackets" the best adjoined seats in the desired category are selected.

Alternatively, we offer an interactive seat plan selection. Either click in the desired area in the plan or "Continue: Seat Reservation". A window will open, where you can mark the bookable seats. Non-bookable seats are grey. The desired seats appear underneath the plan. Above, you will find a button, where you can choose a possbile reduction. Please note that if a discount is offered, just one discount can be seleceted.

A combination of discounts is not possible. Attention! The discount will be checked at the entrance by our staff.

When "automatic booking price groups" the best juxtaposed be selected places the desired category.