Frequently asked questions

Welcome to the service center. Here you find some frequently asked questions and answers about

Where can I buy tickets?

VBW Box offices:

Theater an der Wien

Box office:

Summer break: between 1.7. and up to and including 15.8. the box office in the Theater an der Wien remains closed.


Summer break: between 1.7. and up to and including 31.8. the box office at the Ronacher remains closed.

Before performances:

1.5 hours before the start of the performance.
This also applies to performance days on Sundays and public holidays.

Raimund Theater

Box office:

Available again from 13.09.2021.

Wien Ticket Pavilion at the Wiener Staatsoper 

  • Monday to Friday from 12:00 p.m. to 5:00 p.m.
  • Saturday from 10:00 a.m. to 3:00 p.m.
  • Closed on Sundays and public holidays




+43/1/58885-111 from 08:00 a.m. to 08:00 p.m.
Payment by Credit card only

For orders placed via the WIEN-TICKET call center and the WIEN-TICKET pavilion at the Staatsoper, a service fee of €2, - will be charged to you.


For any questions concerning group bookings of more than 10 people, please feel free to contact our Booking Office for Theater an der Wien at or by telephone at +43/1/58830-2903 or or by telephone at +43/1/58830-1440 and for Raimundtheater and Ronacher at or by telephone at +43/1/58830-1440.

How does print@home work?

Print@Home is the quickest and easiest way to obtain your tickets and vouchers.
When you order ONLINE, you will be given an option to print@home - Saving you both time and shipping costs!

Print@home Tickets can be used as per usual. Just show your tickets at the entrance to the theatre for admission - without waiting in a cue at the Box Office!

How it works:
When selecting your tickets, in Step 3 "Shipment & payment options " select shipping method Print@Home. After completing your payment sucessfully the print@home Button will appear. allowing you to retrieve your PDF-Ticket which you can then print. Alternatively you can obtain your print@home ticket in your personal "Login" page using the link „Print your print@home tickets“.
Print at any time and from anywhere right up until the beginning of the performance.

You will need to have „Acrobat Reader“ at least Version 5.0 installed on your computer in order to print your print@home tickets. Thereafter you can use any printer of your choice. Print in colour or in b/w on A4 paper.
If you do not have „Acrobat Reader“, you may download it here free of charge.

The print@home ticket is just as secure as any conventional ticket.
Tickets will be assessed and recorded individually by an access control system during admission.

CAUTION: Single print@home ticket, single access to the theatre premises.
It is therefore very important to keep your print@home ticket safe. Do not allow other people access to either your print@home ticket or your login details. In the case that more than one copy of a print@home ticket has been printed, only the first person with that ticket will be allowed entry. VBW will hold the purchaser responsibile should multiple copies be produced.

How can I pay my tickets?

The following payment methods are available:

  • on Credit card, PayPal, VBW voucher
  • at WIEN-TICKET Pavillon at the Staatsoper and VBW box offices: Cash, Maestro, credit card, VBW voucher
  • at WIEN-TICKET Call Center +43 1 58885-111 Credit Card, WIEN-TICKET voucher

For orders placed via the WIEN-TICKET call center and the WIEN-TICKET pavilion at the Staatsoper, a service fee of € 2, - will be charged to you.

Credit Card
We accept: VISA, MasterCard, American Express and Diners Club.
Buyer and credit card holder must be the same person! We reserve the right to refuse orders without further notice if credit card information does not match the buyer´s identity. The amount will be refunded automatically and the reservation expires.

We accept VBW vouchers.

I ordered tickets but I havent´t received a confirmation email. Has my order arrived?

You will get a confirmation e-mail within 5 minutes after your purchase. If not, please contact our Customer Service or call +43/1/58885-111 (daily from 8 A.M to 8 P.M). We check if your order has been received. Please tell us the event name, your name and your contact information.

What do I need to pick up my tickets?

To collect your tickets, you will need a confirmation number (invoice, confirmation e-mail) and an ID with official photo.

I ordered tickets in the webshop, but I havent´t received a confirmation email. Did my order arrive?

Please contact our Customer Service or call +43/1/58885-111 (daily from 8 A.M to 8 P.M). We check if your order has been received. Please tell us the event name, your name and your contact information.

The event for which I have tickets has moved or has been relocated. Unfortunately, I can´t attend the event at the new time, or at the new location. What can I do?

If you have purchased tickets through, WIEN-TICKET call center or WIEN-TICKET Pavillon at the Staatsoper send the original tickets with registerd mail to:

WT Wien Ticket GmbH
Attn: Customer Service
Hütteldorferstrasse 2f
1150 Vienna

WIEN-TICKET will seek a rapid remittance of the ticket price in consultation with the event organizer.

If you have bought your tickets at the VBW box offices, please return your tickets at the place of purchase. The ticket price will be paid back to you.

Information in case of cancellation/relocation is also available on under "Latest News".

My credit card was charged with the wrong amount. What can I do?

Please contact our Customer Service or call +43/1/58885-111 (daily from 8 A.M to 8 P.M). Please tell us the booking reference number and your contact information. WIEN-TICKET will check the payment and promptly correct any error.

Can I return tickets?

All ticket purchases are irrevocable and the return of tickets is non-refundable. If you plan your visit a longer period in advance, WIEN-TICKET recommens a cancellation insurance in collaboration with the European travel insurance. A detailed overview of the Ticket Cancellation Insurance is available here

How does the mobile ticket work on the smartphone | Apple Wallet?

At selected events it is possible to select the desired delivery method Apple Wallet. After successful payment you will receive your ticket sent to the given email address.

This is possible until shortly before the start of the event - you are therefore not bound to any delivery and deposit times. In addition, you also save the shipping costs, because WIEN-TICKET does not charge a fee for this service!

Please note that mobile tickets from WIEN-TICKET use existing functions in Apple iOS. Other operating systems (Android, Windows, ...) may require additional software. For Android, for example, you can download PassWallet or PassAndroid to your smartphone.

The only one-time usable barcode on your mobile ticket on the smartphone | Apple Wallet is validated at the venue. When entering the event, the principle of first admission applies. This means that the ticket that is accepted first with its unique identification is the valid one. Subsequent tickets of the same identification are automatically canceled by the entry of the first ticket. Please keep your tickets safe and do not share them with third parties.

The FREE mobile ticket is NOT considered as a ticket of Wiener Linien.

How does the seat plan work?

With the "Automatic Booking for Price Brackets" the best adjoined seats in the desired category are selected.

Alternatively, we offer an interactive seat plan selection. Either click in the desired area in the plan or "Continue: Seat Reservation". A window will open, where you can mark the bookable seats. Non-bookable seats are grey. The desired seats appear underneath the plan. Above, you will find a button, where you can choose a possbile reduction. Please note that if a discount is offered, just one discount can be seleceted.

A combination of discounts is not possible. Attention! The discount will be checked at the entrance by our staff.

When "automatic booking price groups" the best juxtaposed be selected places the desired category.