Frequently asked questions
Welcome to the theater-wien.at service center. Here you find some frequently asked questions and answers about theater-wien.at.
Orders in writing may be made by email, fax and post and can be paid for by credit card (immediate dispatch) or cash transfer form (dispatch as soon as payment has been received). Please use the enclosed order slip to order your new subscription or cycle. All orders will be processed by the subscriptions office in the order that they are received.*
In addition, you can also order your subscriptions or cycles by phone (+43(0)1 588 302903), online (www.theater-wien.at, except flexible subscriptions & selected cycles) or in person at the Theater an der Wien box office (Mon–Sat, 10 am – 6 pm). In such cases, payment must be made immediately. (Advance bookings are not possible).
How to order
via e-Mail: firstname.lastname@example.org
via fax: +43 (0)1 588 30-99 2000
Theater an der Wien
Linke Wienzeile 6
use our order booking form
For online orders please visit our subscription overview
It is possible to exchange three performances included in your subscription or cycle in the current season within the series from 15 June 2019 or from 2 September 2019 at the Theater an der Wien box office no later than seven days before the performance provided these performances are in the same category and subject to availability (does not apply to concerts). Please note that sale or return is excluded for subscription tickets. Please note that tickets can only be exchanged at the Theater an der Wien box office (until 6 pm).
We are always interested in finding ways to improve our service. If you have any ideas or suggestions about how we could improve our services then please tell us.
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