Service

Frequently asked questions

Welcome to the theater-wien.at service center. Here you find some frequently asked questions and answers about theater-wien.at.

How do I order a subscription?

Orders in writing may be made by email, fax and post and can be paid for by credit card (immediate dispatch) or cash transfer form (dispatch as soon as payment has been received). Please use the enclosed order slip to order your new subscription or cycle. All orders will be processed by the subscriptions office in the order that they are received.*

In addition, you can also order your subscriptions or cycles by phone (+43(0)1 588 302903), online (www.theater-wien.at, except flexible subscriptions & selected cycles).


How to order

Subscriptions 2020/21

via e-Mail: abonnement@theater-wien.at

via fax: +43 (0)1 588 30-99 2000

via mail:

Theater an der Wien
Abonnementbüro
Linke Wienzeile 6
A-1060 Wien

use our order booking form

For online orders please visit our subscription overview

How can I renew my subscription?

  1. Click here
  2. Log in to pay for your subscription for the 20/21 season.
  3. If you have forgotten your password, you can also reset it here.
  4. In the next step you will see your subscription tickets reserved for the 20/21 season.
  5. You can go to the next step by paying / booking.
  6. Finally, select the payment method and read and confirm the terms and conditions. Via the button "order with payment" you get to the selected payment.
  7. You will then receive the confirmation page and a confirmation email for your booking.

Are there discounts for subscriptions?

When purchasing or renewing a subscription or when purchasing a new cycle:
30% concession (incl. 10% early booking bonus) valid until 15 June 2020
(Premiere subscriptions: 20% concession)
20% concession from 16 June 2020

How long is a subscription valid?

A subscription or cycle is valid for one season only. You will be informed in good time of any amendments to the terms and conditions for subscriptions.

Is it possible to change terms?

It is possible to exchange three performances included in your subscription or cycle in the current season within the series from 16 June 2020 or from 1 September 2020 at the Theater an der Wien box office no later than seven days before the performance provided these performances are in the same category and subject to availability (does not apply to concerts). Please note that sale or return is excluded for subscription tickets. Please note that tickets can only be exchanged at the Theater an der Wien box office (until 6 pm).

Do I have to do anything else in order to accept the terms and conditions?

By renewing a subscription or purchasing a new subscription or cycle you agree to the terms and conditions for subscriptions set out here. Further, the general terms and conditions of WTS Wien Ticket Service GmbH (www.theater-wien.at) also apply.

Will my data be recorded?

Information submitted by customers is stored and processed by the VBW and affiliated companies especially for the purposes of customer management and for internal market research, marketing and advertising purposes. Such information will not be made available to third parties. Consent to this procedure can be withdrawn by post or email (oper@theater-wien.at) at any time. The Theater an der Wien requests subscription holders to send notice in good time of any change of address or telephone number. No liability is accepted for delays in the delivery of documents sent by post.
 

When does single ticket pre-sale start?

The single ticket pre-sale starts exclusively for the performances until December 31, 2019 at the ticket offices (box office Theater an der Wien, Vienna Ticket Pavilion) and by phone at +43 (0) 1 58885 on June 16, 2020 at 10:00 a.m. Advance sales for performances from January 1, 2021 begin on September 1, 2020 at 10:00 a.m. In the online shop, single ticket pre-sales begin one day later. The cloakroom fee is included in the ticket price. We ask for your understanding that single ticket orders cannot be accepted before the general pre-sale start.