Frequently asked questions
Welcome to the theater-wien.at service center. Here you find some frequently asked questions and answers about theater-wien.at.
Orders in writing may be made by email, fax and post and can be paid for by credit card (immediate dispatch) or cash transfer form (dispatch as soon as payment has been received). Please use the enclosed order slip to order your new subscription or cycle. All orders will be processed by the subscriptions office in the order that they are received.*
In addition, you can also order your subscriptions or cycles by phone (+43(0)1 588 302903), online (www.theater-wien.at, except flexible subscriptions & selected cycles).
How to order
via e-Mail: email@example.com
via fax: +43 (0)1 588 30-99 2000
Theater an der Wien
Linke Wienzeile 6
For online orders please visit our subscription overview
- Click here
- Log in to pay for your subscription for the 20/21 season.
- If you have forgotten your password, you can also reset it here.
- In the next step you will see your subscription tickets reserved for the 20/21 season.
- You can go to the next step by paying / booking.
- Finally, select the payment method and read and confirm the terms and conditions. Via the button "order with payment" you get to the selected payment.
- You will then receive the confirmation page and a confirmation email for your booking.
It is possible to exchange three performances included in your subscription or cycle in the current season within the series from 15 June 2021 or from 1 September 2021 at the Theater an der Wien box office no later than seven days before the performance provided these performances are in the same category and subject to availability (does not apply to concerts). Please note that sale or return is excluded for subscription tickets. Please note that tickets can only be exchanged at the Theater an der Wien box office (until 6 pm).
Am 15. Juni 2021 beginnt der Einzelkarten-Vorverkauf ausschließlich für die Vorstellungen bis 31. Dezember 2021 an den Vorverkaufsstellen (Tageskasse Theater an der Wien, Wien-Ticket Pavillon) sowie per Telefon unter +43 (0)1 58885. Der Vorverkauf für die Vorstellungen ab 1. Jänner 2022 beginnt am 1. September 2021. Im Onlineshop beginnt der Einzelkarten-Vorverkauf jeweils einen Tag später. Die Garderobengebühr ist im Kartenpreis enthalten. Wir bitten um Verständnis, dass Einzelkarten-Bestellungen nicht vor dem allgemeinen Vorverkaufsstart entgegengenommen werden können.
We are always interested in finding ways to improve our service. If you have any ideas or suggestions about how we could improve our services then please tell us.
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