Service

Frequently asked questions

Welcome to the theater-wien.at service center. Here you find some frequently asked questions and answers about theater-wien.at.

How do I order a subscription?

Subscriptions for the 2017/18 season go on sale on 7 April 2017. Orders in writing may be made by email, fax and post and can be paid for by credit card (immediate dispatch) or cash transfer form (dispatch as soon as payment has been received). Please use the enclosed order slip to order your new subscription or cycle. All orders will be processed by the subscriptions office in the order that they are received.*

In addition, you can also order your subscriptions or cycles by phone (+43(0)1 588 302903), online (www.theater-wien.at, except flexible subscriptions & selected cycles) or in person at the Theater an der Wien box office (Mon–Sat, 10 am – 6 pm). In such cases, payment must be made immediately. (Advance bookings are not possible).

Are there discounts for subscriptions?

When purchasing or renewing a subscription or when purchasing a new cycle:
30% concession (incl. 10% early booking bonus) valid until 31 May 2017
(Premiere subscriptions: 20% concession)
20% concession from 1 June 2017

How long is a subscription valid?

A subscription or cycle is valid for one season only. You will be informed in good time of any amendments to the terms and conditions for subscriptions.

Is it possible to change terms?

It is possible to exchange two performances included in your subscription or cycle in the current season within the series from 15 June 2017 or from 1 September 2017 at the Theater an der Wien box office no later than seven days before the performance provided these performances are in the same category and subject to availability (does not apply to concerts). Please note that sale or return is excluded for subscription tickets. Please note that tickets can only be exchanged at the Theater an der Wien box office (until 6 pm).

Do I have to do anything else in order to accept the terms and conditions?

By renewing a subscription or purchasing a new subscription or cycle you agree to the terms and conditions for subscriptions set out here. Further, the general terms and conditions of WTS Wien Ticket Service GmbH (www.theater-wien.at) also apply.

Will my data be recorded?

Information submitted by customers is stored and processed by the VBW and affiliated companies especially for the purposes of customer management and for internal market research, marketing and advertising purposes. Such information will not be made available to third parties. Consent to this procedure can be withdrawn by post or email (oper@theater-wien.at) at any time. The Theater an der Wien requests subscription holders to send notice in good time of any change of address or telephone number. No liability is accepted for delays in the delivery of documents sent by post.