Frequently asked questions
Welcome to the theater-wien.at service center. Here you find some frequently asked questions and answers about theater-wien.at.
Subscriptions for the 2017/18 season go on sale on 7 April 2017. Orders in writing may be made by email, fax and post and can be paid for by credit card (immediate dispatch) or cash transfer form (dispatch as soon as payment has been received). Please use the enclosed order slip to order your new subscription or cycle. All orders will be processed by the subscriptions office in the order that they are received.*
In addition, you can also order your subscriptions or cycles by phone (+43(0)1 588 302903), online (www.theater-wien.at, except flexible subscriptions & selected cycles) or in person at the Theater an der Wien box office (Mon–Sat, 10 am – 6 pm). In such cases, payment must be made immediately. (Advance bookings are not possible).
It is possible to exchange two performances included in your subscription or cycle in the current season within the series from 15 June 2017 or from 1 September 2017 at the Theater an der Wien box office no later than seven days before the performance provided these performances are in the same category and subject to availability (does not apply to concerts). Please note that sale or return is excluded for subscription tickets. Please note that tickets can only be exchanged at the Theater an der Wien box office (until 6 pm).
We are always interested in finding ways to improve our service. If you have any ideas or suggestions about how we could improve our services then please tell us.
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